SHIPMENT IS FREE FOR ALL ORDERS.

SHIPPING IS MADE TO THE ADDRESS AS STATED IN YOUR ORDER, PROVIDED THAT IS LOCATED IN ONE OF THE COUNTRIES WE DELIVER TO.

UPS AND FED-EX HANDLE MOST DELIVERIES FOR LES ATELIERS RUBY. AT THE TIME OF SHIPMENT WE WILL SEND YOU A CONFIRMATION EMAIL THAT INCLUDES THE TRACKING NUMBER FOR THE PARCEL.

WE DELIVER FROM MONDAY TO FRIDAY

WE CAN NOT DELIVER TO PO BOXES.

YOU MUST VERIFY THE COMPLETENESS AND COMPLIANCE INFORMATION YOU PROVIDE WHEN ORDERING, ESPECIALLY CONCERNING THE DELIVERY ADDRESS. WE WILL TRY TO DELIVER YOUR PARCEL AT LEAST TWICE AT THE DELIVERY ADDRESS. WE RESERVE THE RIGHT TO CANCEL YOUR PURCHASE IF NO ONE HAS SIGNED THE RECEIPT OF YOUR PARCEL.

UPON DELIVERY, PLEASE INSPECT THE PACKAGING FOR DAMAGES AND IF THE PRODUCTS ARE DAMAGED DO NOT ACCEPT THE SHIPMENT, WE WILL REFUND YOUR ORDER AS SOON AS WE RECEIVE THE RETURN. YOU SHOULD ALSO INSPECT THE GOODS AFTER RECEIPT AND NOTIFY US WITHIN 30 DAYS AFTER RECEIPT IF YOU HAVE IDENTIFIED AN ISSUE, OTHERWISE YOU WILL BE DEEMED TO HAVE ACCEPTED THE PRODUCTS.